Collections Procedure

Procedure

  1. All accounts in arrears after the 30 day payment period will receive a "SECOND NOTICE" which will include the past due amount for the water and sewer bill plus penalty and lien charges (if any).
  2. The "SECOND NOTICE" is a reminder bill that the account is delinquent.
  3. Approximately 30 days after the "SECOND NOTICE" is sent, if payment is still not received on the past due account, the customer will receive a "FINAL NOTICE".
  4. Approximately 1 week after the "FINAL NOTICE" is sent, if payment is still not received on the past due account, the customer will receive a "TERMINATION NOTICE"
  5. The customer will have thirteen (13) days from the date of the "Termination Notice" to pay the delinquent account in its entirety or call our office and ask for a payment extension with the Collections Clerk.
  6. The "Termination Notice" will contain information on what a customer should do to prevent the possible termination of his/her water service. No other notification is required to terminate service.
  7. If your bill is not paid before shut off day OR you have not called our Office PRIOR to shut off day to ask for a payment extension, Office personnel will dispatch a crew from our construction and meter shop teams to terminate the water to your property.  Once water is terminated a $175 fee is added to your account.
  8. Payment to reinstate service must be made ONLY in our office during regular working hours. Cash, money order or a debit/credit card are the only acceptable forms of payment to reinstate service. Any water service terminated for non-payment will not be reinstated until the past due balance is paid in full, inclusive of the $175 reinstate fee.

Do Not Wait for Shut-off Day to Pay Your Bill

As of May 1, 2022 our office can no longer make payment arrangements or extensions on shut-off day. No exceptions will be made.

Any water service terminated for non-payment will not be reinstated until the past due balance is paid in full, inclusive of the $175 reinstate fee.

Payment to reinstate service must be made in our office during regular working hours. Cash, money order or a debit/credit card are the only acceptable forms of payment to reinstate service. 

No online payment will be accepted on shut-off day.

If you wish to pay your bill online, you must do so before 4:30 pm on the Friday before shut-off day. Payment for that past due bill, cannot be made online any time after that day. A Drop slot is available 24/7 in the front door for payments.