Bristol Water Department
P.O. Box 58
119 Riverside Ave.
Bristol, CT. 06011-0058
Phone: 860-582-7431






FOR IMMEDIATE RELEASE:  (Bristol, CT), October 8, 2015 –

Mandatory Water Restrictions


The Mayor’s Office and the Bristol Water Department announced today that the City’s reservoirs have declined to below 60 percent capacity from the lack of rain and that the Water Department has issued Mandatory Water Restrictions effective immediately.


“Although we were hoping for some rainfall over the past few weeks, we have not received enough to add to our reservoir levels and so our Department has no other option but to issue these restrictions,” said Robert J. Longo, Superintendent of the Bristol Water Department. Mr. Longo added, “Back in early September, the Bristol Water Department issued Voluntary Restrictions and we can’t thank the public enough for their help including many of our larger users who drastically reduced their usage including the Parks Department, Public Works, Fire Department, Board of Education, Pequabuck and Chippanee Golf Courses, ESPN, St Paul Catholic High School and Lake Compounce.”


The Bristol Water Department in coordination with the Mayor’s office is now requiring all customers to limit the amount of outside water use and requiring the public to adhere to the Department’s policy on Odd / Even watering. Odd / Even watering allows for properties with an even street number to water on even days of the month and the same for properties with odd street numbers to water on odd days of the month. The Odd / Even watering system also applies to washing cars, watering flowers and any other non-essential outside uses.


In 2002, the Bristol Water Department issued Mandatory Restrictions when reservoirs dropped to nearly 50 percent capacity. 



“We are hoping that these restrictions will be short term and although we have taken many measures to utilize all water supplies appropriately since August, it really is up to Mother Nature now,” stated Mr. Longo. Under the Bristol Water Department’s Rules and Regulations, the Department may discontinue service if the Department deems that a customer is jeopardizing the safety and integrity of the water supply.


Anyone with questions on the restrictions or the City’s water supply can contact the Bristol Water Department at 860-582-7431. Information on the Mandatory Restrictions along with other ways to conserve water can also be found on the Bristol Water Department website at or on the Bristol Water Department and Mayor’s Office Facebook pages. 





Grove Street Tank Demolition





Telephone Scam


This morning a customer brought to our attention that he had been contacted by someone who claimed to be in the Cancellation Department representing the Water Department.  The individual said the customer owed for a meter and needed to make a payment immediately or their service would be terminated. 

The Bristol Water Department never calls customers to collect payments, nor do we send people to homes to collect funds.  Customers who wish to verify with the Water Department the authenticity of any individual who contacted them can call the office at 860 582-7431. 

The Bristol Police Department, the Mayor, as well as the Board of Water Commissioners have all been made aware of this situation. 

The Bristol Water Department strives to continue to bring the highest levels of service to all our customers.  If you should have any questions or concerns, please contact our office at 860 582-7431. 



Bristol Water Department



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November 3, 2014
For Immediate Release

Bristol – The Bristol Water Department is advising customers to be cautious of two individuals posing as
water company employees in an attempt to enter residential


On Saturday, November 1, 2014 two male suspects claiming to be from the water department gained access to a Bristol residence, telling the resident they needed to check for water leaks. Bristol Water Department is working in coordination with the Bristol Police Department who are investigating the situation. No further details are available at this time. The Bristol Water Department urges all residents, especially those who are home during the day, to be alert for imposters by following these tips:

1. Bristol Water Department employees do not knock on doors to check for leaks without a scheduled appointment and drive vehicles clearly marked with the Bristol Water Department

2. The Bristol Water Department encourages customers to ask for identification from anyone who comes to their door. All Bristol Water Department employees have photo identification badges
and will gladly display them upon request. The policy is “No Identification – No Entry”.

3. If someone comes to your door claiming to be from the water department and you do not have a previously scheduled appointment, do not allow access to your home until you call the Bristol Water Department at 860-582-7431 or 860-583-6504 to verify their identity.

4. If you have any doubt about the individual’s identity or motives, or authenticity of their credentials, do not allow them entry into your home and call the police.




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Congratulations to Cynthia Berrios for receiving a Mentor of the Year award.  Cynthia has been a mentor for 15 years in the Bristol schools and she is a 26 year employee of the Bristol Water Department. 



The Bristol Water Department and our own Superintendent Robert Longo have been featured in the December issue of Water System Operator Magazine (WSO). WSO is a National water industry magazine published out of Wisconsin with subscribers aro...und the world. We are delighted to be featured in such a well-known trade magazine and are proud to see our department and the City receive such recognition! We can't thank all of our employees enough for everything that they do. Click on the picture below to

read the article.







Click here for Invoice Cloud FAQ


Invoice Cloud provides secure payment processing using Secure Socket Layer (SSL) technology with 128 bit encryption or better. They are also certified PCI (payment card industry) compliant by Trustwave’s Trust Commerce Program.

Getting Started
First, you will need to decide whether to make a one-time payment or register. When you make a one-time payment, you will receive an email confirmation of payment but no payment information will be saved and you will not be able to access any account history. If you register, you may sign up for advanced features like e-billing and scheduled payments as well as access to your billing and payment history. We recommend that recurring payers register in order to take advantage of scheduling payments and viewing your payment history. 


Since this is a new service, registration logins and passwords from our previous system don't apply, you'll need to start fresh.

After you have selected whether to register or make a one-time payment, you will be asked to locate your bill by entering your account number and last name. Once you locate your bill, you may view your online bill which looks exactly like your paper bill and is available in PDF or html format if you wish to download or print it.


If you have questions about using the new system, you may email or call (860) 582-7431.




Robert J. Longo

Superintendent, Bristol Water Department


Please Note:

If you are scheduled for shut-off, the online payment system can not be used the week of shut offs.  The payment will be deleted without notice.


Pharmaceuticals in Drinking Water


Recent television and newspaper articles have raised concerns regarding pharmaceuticals in the wastewater stream and their impact on drinking water quality. Fortunately, Connecticut is only one of two states in the nation that prohibits discharges from wastewater treatment plants within public water supply watersheds. This means that Connecticut’s public water supplies, including the supplies for the Bristol Water Department, are at very little risk of exposure to pharmaceuticals that have been flushed through sewers into the wastewater stream.


In addition, our public water supplies are tested frequently to meet state and federal requirements. Although water companies in the United States are not required to test for pharmaceuticals, we do must test for more than 83 contaminants. The Bristol Water Department along with all water companies are required to treat all surface waters used for public water supply; monitor the quality of these waters; and publish annual water quality reports. State organizations including the Department of Environmental Protection and Department of Public Health also help protect water supplies and watershed areas from development through many incentive programs.


As a result, Bristol’s water quality is among the best in the world. We must, however, continue to support laws to protect the quality of our public water supplies, including prohibiting the disposal of medications into wastewater treatment facilities.


For additional information concerning pharmaceuticals in drinking water or how to properly dispose of pharmaceuticals, please visit the following websites:




This web page has been developed by the Bristol Water Department to give our customers a clearer understanding of who we are and what we do. Hopefully, it will answer questions you may have about us.

As you proceed through the site, if you may not find what you are looking for, please let us know so that we may make the proper additions or deletions accordingly.

As we have in the past and will continue to do so in the future, service to our customers is our paramount objective.

I hope you will be enlightened by the information on the following pages.

Robert Longo

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Explore the many pages of our site. These pages are in constant change. Here you can learn about our services, water quality, how to understand your bill, our education programs and much, much more!

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