Bristol Water Department
P.O. Box 58
119 Riverside Ave.
Bristol, CT. 06011-0058
Phone: 860-582-7431







With the forecasted cold weather coming, we would like to remind all of our customers to check that the water meter in their property is protected from freezing. Make sure there are no drafts where cold air can cause the meter or your pipes to freeze. Always replace any missing or damaged insulation and if you do have a frozen pipe, never use an open flame to thaw the pipe.

For information on protecting your pipes and how to repair a frozen pipe, check internet sites such as:


November 3, 2014
For Immediate Release

Bristol – The Bristol Water Department is advising customers to be cautious of two individuals posing as
water company employees in an attempt to enter residential


On Saturday, November 1, 2014 two male suspects claiming to be from the water department gained access to a Bristol residence, telling the resident they needed to check for water leaks. Bristol Water Department is working in coordination with the Bristol Police Department who are investigating the situation. No further details are available at this time. The Bristol Water Department urges all residents, especially those who are home during the day, to be alert for imposters by following these tips:

1. Bristol Water Department employees do not knock on doors to check for leaks without a scheduled appointment and drive vehicles clearly marked with the Bristol Water Department

2. The Bristol Water Department encourages customers to ask for identification from anyone who comes to their door. All Bristol Water Department employees have photo identification badges
and will gladly display them upon request. The policy is “No Identification – No Entry”.

3. If someone comes to your door claiming to be from the water department and you do not have a previously scheduled appointment, do not allow access to your home until you call the Bristol Water Department at 860-582-7431 or 860-583-6504 to verify their identity.

4. If you have any doubt about the individual’s identity or motives, or authenticity of their credentials, do not allow them entry into your home and call the police.




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Congratulations to Cynthia Berrios for receiving a Mentor of the Year award.  Cynthia has been a mentor for 15 years in the Bristol schools and she is a 26 year employee of the Bristol Water Department. 



The Bristol Water Department and our own Superintendent Robert Longo have been featured in the December issue of Water System Operator Magazine (WSO). WSO is a National water industry magazine published out of Wisconsin with subscribers aro...und the world. We are delighted to be featured in such a well-known trade magazine and are proud to see our department and the City receive such recognition! We can't thank all of our employees enough for everything that they do. Click on the picture below to

read the article.


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Click here for Invoice Cloud FAQ


Invoice Cloud provides secure payment processing using Secure Socket Layer (SSL) technology with 128 bit encryption or better. They are also certified PCI (payment card industry) compliant by Trustwave’s Trust Commerce Program.

Getting Started
First, you will need to decide whether to make a one-time payment or register. When you make a one-time payment, you will receive an email confirmation of payment but no payment information will be saved and you will not be able to access any account history. If you register, you may sign up for advanced features like e-billing and scheduled payments as well as access to your billing and payment history. We recommend that recurring payers register in order to take advantage of scheduling payments and viewing your payment history. 


Since this is a new service, registration logins and passwords from our previous system don't apply, you'll need to start fresh.

After you have selected whether to register or make a one-time payment, you will be asked to locate your bill by entering your account number and last name. Once you locate your bill, you may view your online bill which looks exactly like your paper bill and is available in PDF or html format if you wish to download or print it.


If you have questions about using the new system, you may email or call (860) 582-7431.




Robert J. Longo

Superintendent, Bristol Water Department


Please Note:

If you are scheduled for shut-off, the online payment system can not be used the week of shut offs.  The payment will be deleted without notice.


Pharmaceuticals in Drinking Water


Recent television and newspaper articles have raised concerns regarding pharmaceuticals in the wastewater stream and their impact on drinking water quality. Fortunately, Connecticut is only one of two states in the nation that prohibits discharges from wastewater treatment plants within public water supply watersheds. This means that Connecticut’s public water supplies, including the supplies for the Bristol Water Department, are at very little risk of exposure to pharmaceuticals that have been flushed through sewers into the wastewater stream.


In addition, our public water supplies are tested frequently to meet state and federal requirements. Although water companies in the United States are not required to test for pharmaceuticals, we do must test for more than 83 contaminants. The Bristol Water Department along with all water companies are required to treat all surface waters used for public water supply; monitor the quality of these waters; and publish annual water quality reports. State organizations including the Department of Environmental Protection and Department of Public Health also help protect water supplies and watershed areas from development through many incentive programs.


As a result, Bristol’s water quality is among the best in the world. We must, however, continue to support laws to protect the quality of our public water supplies, including prohibiting the disposal of medications into wastewater treatment facilities.


For additional information concerning pharmaceuticals in drinking water or how to properly dispose of pharmaceuticals, please visit the following websites:




This web page has been developed by the Bristol Water Department to give our customers a clearer understanding of who we are and what we do. Hopefully, it will answer questions you may have about us.

As you proceed through the site, if you may not find what you are looking for, please let us know so that we may make the proper additions or deletions accordingly.

As we have in the past and will continue to do so in the future, service to our customers is our paramount objective.

I hope you will be enlightened by the information on the following pages.

Robert Longo

Please Explore
Explore the many pages of our site. These pages are in constant change. Here you can learn about our services, water quality, how to understand your bill, our education programs and much, much more!

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